dg111 Privacy Policy

1 Introduction & Scope

dg111 is an online betting and casino platform operated for players in Bangladesh. This privacy policy ("Policy") applies to all individuals ("Users") who use dg111 and its associated services.

When you visit our website, create an account, or use any dg111 service, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, we recommend that you stop using our services and contact our support team with any questions.

The purpose of this Policy is to ensure complete transparency about how your personal information is used. dg111 believes that your privacy is a fundamental right, and we always treat the security of your information as our highest priority.

2 Information We Collect

dg111 only collects information that is necessary to provide our services. We may collect the following types of information:

2.1 Information You Provide Directly

• Name, email address, and contact details
• Date of birth (for age verification purposes — only for users aged 21 or above)
• Payment information such as bKash, Nagad, Rocket, or bank account details (for processing transactions)
• National ID card or passport information for identity verification
• Information about your preferences and settings

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Date, time, and pages of website visits
• Information collected through cookies and similar tracking technologies
• Gameplay and betting history information

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third-party providers for the purposes of identity verification, fraud prevention, or ensuring responsible gaming. Applicable laws and regulations are always followed in such cases.

3 Purpose of Data Use

dg111 uses your personal information for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To handle betting, gaming, and financial transactions.
• Identity Verification: To confirm legal age (21+) and the authenticity of your identity.
• Security & Fraud Prevention: To maintain platform security and detect unauthorized activity.
• Customer Support: To resolve any issues and answer your questions.
• Responsible Gaming: To monitor gambling addiction risk and provide necessary support.
• Service Improvement: To improve our platform and user experience.
• Communications: To send important updates, security alerts, and account-related notifications.

We never use your information for purposes beyond those stated above. If a new purpose for using information arises in the future, this Policy will be amended and you will be notified accordingly.

4 Data Storage & Security

dg111 employs industry-standard technical and administrative measures to ensure the security of your personal information. Our security framework includes the following:

4.1 Encryption Technology

All data exchanged between you and our servers is protected by SSL encryption technology. Payment information such as bKash, Nagad, Rocket, or bank transaction details is stored with the highest level of encryption.

4.2 Access Controls

Your personal information can only be accessed by staff members for whom it is essential to carry out their professional responsibilities. All staff are bound by strict confidentiality agreements.

4.3 Data Retention Period

We retain your information for as long as your account remains active or as long as it is considered necessary to provide our services. Even after an account is closed, certain information may be retained as required by applicable legal obligations.

4.4 In the Event of a Security Breach

If there is any possibility that the security of data has been compromised, dg111 will promptly notify the affected users and take all necessary steps.

5 Sharing Information with Third Parties

dg111 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:

5.1 Service Providers

We work with selected trusted technology providers and payment processing companies to operate our services. All such partners are bound by strict confidentiality agreements and are permitted to use information only for specified purposes.

5.2 Legal Obligations

Information may be disclosed in compliance with applicable law in response to a court order, legal process, or a legitimate request from a government authority.

5.3 Fraud Prevention & Security

Information may be shared with relevant authorities or organizations for the purpose of preventing fraudulent activity, money laundering, or any other illegal activity.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases you will be notified in advance and the terms of this Policy will remain in effect.

6 Cookies & Tracking Technologies

dg111 uses cookies and similar technologies to ensure an improved user experience. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website, such as maintaining login status.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytics Cookies: Used to collect website usage statistics, which help us improve our services.

6.2 Cookie Controls

You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the website.

7 Your Rights

As a user of dg111, you have the following rights over your own personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may not always be possible due to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to the processing of your information in certain cases.
• Right to Withdraw Consent: The right to withdraw any consent you previously gave at any time.

If you wish to exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable timeframe.

8 Children's Privacy

dg111's services are intended only for users aged 21 or above. We never knowingly collect personal information from minors. If we hold information that relates to a minor, we will delete it immediately.

If you believe that someone under the age of 21, such as your child or someone you know, has created an account on our platform, please notify our support team immediately.

9 International Data Transfers

dg111's servers and data processing infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the same standard of security measures is maintained. We fully comply with applicable laws and standards for international data transfers.

10 Policy Changes

dg111 reserves the right to review and update this privacy policy from time to time. If any significant changes are made:

• We will publish the updated version on this page.
• The date of the changes will be clearly noted.
• For significant changes, registered users will be notified by email.

Continued use of our services after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

11 Special Protection for Payment Information

dg111 accepts bKash, Nagad, Rocket, and bank transfers to handle financial transactions. We take special care to protect your financial information during transactions made through these payment methods.

• All financial information is transmitted using end-to-end encryption.
• We never store your full payment PIN or password.
• When a suspicious transaction is detected, an automatic alert system is activated.
• The history of every transaction is stored securely and you can review it at any time.

12 Responsible Gaming & Data Use

dg111 is firmly committed to responsible gaming. To that end, we analyze information related to your gaming activity so that:

• Risky gaming behavior can be identified at an early stage.
• Self-exclusion or limit-setting options can be offered where needed.
• Support can be provided to prevent gaming addiction.

Information used for this purpose remains strictly confidential and is used solely for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.