dg111 — Help Centre
All your questions about dg111
answered right here
Read clear, detailed answers to any question about deposits, withdrawals, bonuses and live casino.
What is this page for?
Every day, many players at dg111 ask the same kinds of questions — how to get a bonus, how quickly money can be withdrawn, what options are available in live games, and more. On this FAQ page we have organised those questions into four sections: live dealer games, bonus terms, withdrawals and deposits. Scroll down and find your question. If you don't find an answer, reach out to our 24/7 live chat or email.
Live Dealer Games
Baccarat is one of the most popular games in dg111's live casino. It's very straightforward — you simply bet on "Player", "Banker" or "Tie". A real dealer deals the cards on a live camera, and whoever has a point total closest to 9 wins. New players usually pick up the rules within a few rounds. dg111's live tables from Evolution Gaming and Ezugi offer support in Bengali.
In live roulette, a spinning wheel contains numbers 1–36 (plus 0). You place bets on a specific number, a colour (red/black), or odd/even. The dealer spins the ball and wherever it lands is the result. dg111 offers both European and American roulette. The betting panel is laid out in a way that's easy to follow, so newcomers can start without trouble.
Yes, dg111's live casino section is built with a mobile-first design. On any Android or iOS smartphone you can go straight to a live table from your browser — no separate app download needed. With a good mobile data or Wi-Fi connection the video stream stays smooth and the gameplay is just as enjoyable as on desktop.
Yes. Teen Patti is a three-card South Asian poker game where the player's and dealer's cards are compared. Andar Bahar is even simpler: one card is placed on the table and you bet on either "Andar" (left) or "Bahar" (right). Live versions from JILI and Ezugi feature Bengali-speaking dealers, which makes them especially popular with Bangladeshi players.
dg111's live dealer tables have separate limit tiers for different budgets. Players with smaller budgets can start with lower amounts. The minimum and maximum bet limits are shown on screen once each game loads. You can create an account balance with a deposit of as little as ৳100 and join any live table from there.
Bonus Terms
No. The welcome bonus is available only once per account — it gives new players up to 150% on their first deposit, with a maximum of ৳10,000. If someone tries to claim the bonus by creating multiple accounts, that counts as a rule violation and the accounts may be closed.
Yes, every bonus at dg111 has an expiry period. If the wagering requirement is not completed within the specified time after the bonus is credited, the bonus is cancelled automatically. Try to meet the wagering requirement before it expires. The exact time limit is communicated to your account when the bonus is credited. If you have any questions, ask via live chat.
First, go to dg111 Login to create an account and log in. Then make your first deposit of at least ৳100 — the bonus will be credited automatically. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus, giving you a total balance of ৳2,500. The maximum bonus is ৳10,000 — so even if you deposit ৳14,000 or more, the bonus will not exceed ৳10,000.
Wagering means you must place a certain total amount of bets before you can withdraw the bonus. At dg111 the wagering requirement is 20 times the bonus amount. Example: ৳1,500 bonus × 20 = ৳30,000 in bets required. Slots and most casino games count in full toward wagering. Some games may count only partially — check the terms and conditions page for details or ask via live chat.
Real deposited money can be withdrawn at any time (with no wagering requirement). Bonus balance requires the wagering requirement to be met before it can be withdrawn. During play, bets are generally deducted from real money first, then from the bonus — though this can vary by game and promotion. Your account shows deposits and bonus in two separate columns.
Withdrawal Questions
No. For security purposes, withdrawals at dg111 can only be made to a wallet or bank account registered in the player's own name. Sending to a third-party account is not possible — this is a standard security policy to prevent money laundering. Submit your withdrawal request using your own bKash, Nagad, Rocket or bank account.
The minimum withdrawal amount at dg111 is ৳500. If your balance is below ৳500 you cannot make a direct withdrawal. This minimum applies equally across all payment methods — bKash, Nagad, Rocket and bank transfer. If you win a larger amount you can withdraw it all at once or in parts.
Yes. dg111's payment system is active 24 hours a day, 7 days a week. Withdrawal requests are accepted and processed on Fridays, Saturdays and public holidays as well. Requests can be submitted at midnight or in the early hours under Bangladesh Standard Time (BST/UTC+6).
The standard processing time for withdrawals at dg111 is 10 to 45 minutes. In most cases the money reaches your wallet within that window. Occasionally a verification step may add a little extra time. If more than 45 minutes pass, contact live chat directly — the support team will assist you right away.
dg111 has an account identity confirmation process that ensures secure transactions. On your first large withdrawal, or for security reasons, some information may be requested. Submitting the required information promptly means the withdrawal process won't be delayed. This step helps keep your account protected.
Deposits
dg111 itself does not charge any deposit fee. However, your payment service provider — such as bKash or Nagad — may deduct a small transaction fee according to their own rules. This depends on the payment method and the transaction amount. There are no hidden charges on dg111's side.
Balances normally update shortly after a deposit is made. If it still hasn't appeared after a while, first have your payment receipt or transaction ID ready, then contact us via live chat or email at [email protected]. The support team will verify the transaction and resolve it quickly.
dg111 currently has four active payment methods: bKash, Nagad, Rocket and bank transfer. For bank transfers you can use an account with major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank. The minimum deposit amount is ৳100 across all methods.
Yes, the core process is almost identical. On the deposit page, select Nagad, enter the amount and send the payment to the Nagad number provided by dg111. When making the payment it is important to enter the correct reference number or transaction details so that your account is credited automatically. You can also send directly from the Nagad app.
The minimum deposit at dg111 is ৳100 — and this applies across all methods. Whether you use bKash, Nagad, Rocket or bank transfer, you can get started with just ৳100. This low threshold is particularly convenient for new players, as it lets you try out the platform without a large commitment.
Still have questions? We're ready to help
dg111's support team is available in both Bengali and English, 24 hours a day, 7 days a week. Chat with us directly on live chat or send us an email.